i am a switchboard...

sometimes i wish i could mimic one of those computer switchboards most companies have when you call... it is so aggravating to answer the phone and have to listen to 5 minutes of babble before the person on the other end gets to the point of what they are actually wanting... so i can transfer them or advise them of who they need to repeat all that bs babble to...

and again i have been yelled at by people on the phone for cutting them off mid sentence... but i do it as politely as i can... i don't need to hear the history.. i just need to hear what they want so i can direct them to the right place... i am just a switchboard... NOT the person who takes the information, complaint, whatever... ugh.

there are days i really really dislike my job because those are the only type of person i get to deal with...

then there are other days where i love my job becaise i get nice polite folks who actually know why they are calling and what they want to do without giving any backstory to me at all...

those are the few who understand that i am basically a switchboard.

of course yesterday i got the mother of all irritating calls....
we are a 24 hour company... which is why i work the hours i do... and i was on the phone with this woman for no less than 10 minutes trying to get her to understand that the person she would need to talk to would not be in until 8:30 the following morning... and during this 10 minute conversation, which was occurring at 10:30 at night, this woman said no less than 15 times, i know it late and i apologise for calling about this.... does that statement really need to be said that many times? does it even need to be justified? no... we are a 24 hour company, that is what i am here for..... but she kept saying it... and of course i kept having to repeat that she needs to call back in the morning... how many times do i really need to repeat that before it is understood?

those are the calls that really make me dislike my job...

maybe i should just start answering the phone:
hi, my name is jennie, and i'll be your switchboard for the evening...