seriously?

a moment to rant...

so for the last week or so, i have come to realise just how many people in this world truly truly aggravate me... and i usually get along with everybody... usually...

but it took getting the job i have to realise how much i truly hate dealing with idiots. now not everyone i deal with is an idiot.. just a large percentage of them.
how hard is it to start a conversation with a statement of what you actually need... instead of giving 15 years of backstory in which you never get to the point of what you actually need... or has nothing to do with your current issue... i mean seriously...

yesterday i called the company that controls my medical credit card, right? when the lady answered and asked "How can I help you?"... the first words out of my mouth were "My card is not working even tho your system says I still have money available. Can you help me find out why?"... i had briefly stated what i needed and she got me to the person i needed to speak to to handle it... is that REALLY that hard to do?

but me?... if i had her job, when I answer the phone and ask "How can I help you?"... these morons would start that conversation by saying this:

"yeah... i went to the doctor the other day... and you know it's a doctor i go to a lot... and i had this account thing set up with work.. you know... where i can pay for it by credit card... well anyway i went to the doctor the other day and couldn't pay for it... later i even tried to buy something at wal-mart and it wouldn't let me... and i don't know why i couldn't, but it wouldn't let me... ya know?"

uhhhhhhhhhhhh.... i think i just lost some brain cells waiting for them to get to the point... which they never really did, did they?... in response, i then have to try to decipher through the information they did provide in that ramble and figure out enough to ask a question like "do you need to speak to someone about your card not working?".... to which they reply "well... i don't know is that what i need to do?.. i mean i went to the doctor and (and they start the WHOLE story over again!!!!!!!!!!!!!!!!!!)

how hard is it REALLY to know what you want, and ask for it without going through a bunch of superfluous information? ... or am i just assuming they are smart enough to know?

seriously. i ask what you want... not what happened to you... sooooooooo tell me what you want... not what happened to you... so i can put you through to the person who will want to know what happened to you.

oh, but i forgot... half the people in this world do not listen to the greeting you give when you answer the phone in the first place so some of them don't know who they are talking to, let alone what they actually want...

usually i love my job.............. usually.